User Privacy Policy

General

Rankur (or “we”) or Rankur Inc., with EIN 463088727 and registered address 350 Townsend Street #835, San Francisco, CA 94107 is a data controller of the data that we process about all users of our Website and Software. This privacy policy sets out how Rankur uses and protects any information that you submit when you use this website and explains your legal rights. The statement applies to all visitors to our website and users of our software. Rankur is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rankur reserves the right to change this policy with or without notice by updating this page. You should check this page regularly to ensure that you are happy with any changes.

Collected Information

When you enter our Website, we collect Non-Personal Information such as your browser type and IP address. Likewise, in order to offer you meaningful products and services and for other reasons, we may collect Personally Identifiable Information about you from the following sources:

  • Information you give us on applications or other forms on our Website and/or Software, like email address, personal name and phone number. This information might be provided by your account administrator to give you access to the software application OR
  • Information about your transactions with us and our affiliates (contractors and service providers) for the usage of our Services OR
  • Information on your usage of our website or software with the only goal to improve the quality of our products and your user experience.
  • If you contact our support, we will collect the information that we need to process your request. Your messages are categorized and further analyzed to improve our website, software and services.

Information Usage

The legal basis for processing this information is providing our Services to our customers, which include providing software and technologies to help them understand better the perception of their brand, customers, competitors and any other information about them on the Web and act more rapidly and with better awareness. We require the collected information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may send transactional emails to you, regarding your subscription to our software application.
  • We may periodically send marketing communication messages about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You always have the possibility to opt-out from this kind of messages.

Information Sharing

The data we process is shared within our company group (subsidiaries and parent companies). During the sharing process we ensure that there are appropriate safeguards to protect your data. It may also be shared with selected third parties like business partners, suppliers, analytics, online chat and search engine providers that help us in providing and improving our website and services. We use Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, and other similar information.

We use the collected user information, including Personal Information, behavioral metrics, geo-location data, demographic data and marketing preferences to personalize and display advertisements and other content for you through Google Analytics and Remarketing.

If you wish you may visit the Google’s Ads SettingsDoubleClick opt-out page or Network Advertising Initiative opt-out page to exclude the DoubleClick cookie adjust your Ads preferences.

Security and Legal Rights

The information processed by Rankur is stored with appropriate technical, physical and administrative controls designed to protect your data using high industry standards and encryption technologies. All the information concerning EU based users is stored within the European Union. Applicable data privacy law provides the following legal rights to our users and visitors: they may request access to the data that Rankur stores about them and update, rectify, delete or block it, as well as cease any further use of their data. To exercise any of these rights users should contact Rankur Inc. at data.privacy@rankur.com. In some particular cases Rankur may not be allowed to delete historical data records for compliance or financial reporting reasons.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.